When using the cart or checking out, make sure to select your State/Province and put in your city and postal code to see our shipping options.
We
will ship your order within one to two business days from the time you place
your order. For orders placed during the weekend, order processing will occur
on the next business day. We offer standard and expedited delivery options via
UPS. Oversize items (patio furniture, large BBQ's, etc.) will be delivered via
a home delivery service. Online orders can be shipped within the contiguous 48
states only. We cannot ship to PO boxes, Alaska, Hawaii, foreign countries or
APO/FPO addresses. See below for service level details.
Standard
delivery: Our standard shipping method is ground delivery via UPS. You should
receive your products within 2 – 7 business days from the day your order is
shipped.
If
your order contains more than one item, your shipment may be fulfilled from
multiple locations and may result in multiple packages. No additional shipping
cost will be added to your order.
Each
order will receive an order shipment confirmation email at the time the order
is shipped. This email contains tracking infomation for your order.
Before
signing the delivery receipt, please inspect the carton(s) for any damage,
crushing, dents, etc. and note this on the delivery receipt before signing the
receipt.
After
accepting delivery, please keep all packaging materials in case you find damage
or defects after delivery. If you do find damages or defects, contact Customer
Care at 760-728-4265 and we will work with you to resolve.
Customer
Service hours:
Monday
– Saturday: 8 am – 6 pm PST
Sunday:
9 am – 5 pm PST
Free
Shipping Details
Occasionally
free shipping is offered on our website. During these offers, the following
criteria apply:
•To qualify for free shipping, your order
must total the stated promotional amount or more before any taxes or shipping
charges are added.
•Free shipping applies only to locations in
the contiguous United States. We cannot ship to PO boxes, Alaska, Hawaii,
foreign countries or APO/FPO addresses.
•Free shipping applies to standard ground
shipping via UPS.
•Offer not valid on expedited shipping.
•Offer not valid for oversize/overweight
items requiring home delivery via a third party freight carrier, unless
otherwise stated.
•Free shipping does not apply to prior purchases
or special order items.
•Free shipping will not apply if eligible
items are cancelled, resulting in an order total of less than the stated
promotional amount.
•Free shipping is a limited-time offer and
subject to change without notice